Need a hand?
There is no ticket system and no chatbot here. Your message goes straight to the two people who built the app.
Email us directly info@meltag.appEmail support
The fastest way to reach us — write any time.
Response time
We usually reply within 2 business days.
Languages
Write in English or Turkish, whichever you prefer.
Common questions
Do I need an account to use your apps?
Not for the games — no sign-up, no login, no profile. Your settings and game history stay on your device. Konfeti is the exception: it keeps your wedding photos, guest list and notes for you, so it needs an account and its own privacy policy at konfeti.meltag.app.
When will the Konfeti mobile app be out?
Konfeti already works in your browser at konfeti.meltag.app — you can create your wedding and start using it today. The mobile app has been submitted to the App Store and Google Play and is waiting on their review. Ask us and we will let you know the moment it is approved.
How do I report a bug?
Email info@meltag.app and tell us: the app name, your device model, your OS version, and what you were doing when it went wrong. A screenshot or screen recording helps a lot. We read every message.
The app crashes or freezes — what should I try first?
Close it fully and reopen it, make sure you are on the latest version from the store, and restart the device. If it still happens, email us with the details above and we will look into it.
Can I suggest a feature, a word pack or a new language?
Please do. Suggestions from players are where most of our ideas come from. Write to info@meltag.app and describe what you would like to see.
What data do you hold about me, and how do I delete it?
For the games: nothing. Everything they store — language, sound settings, game history — lives on your device, so uninstalling removes it. For Konfeti, we hold the account and the wedding content you upload; you can delete your wedding from inside the app or email info@meltag.app and we will delete it for you. Either way you can exercise your data rights by writing to us.
I paid for something or want a refund.
Konfeti plans are a one-off purchase per wedding, not a subscription — nothing renews on its own. Where a purchase goes through Apple or Google, refunds are handled by that store: Apple via reportaproblem.apple.com, Google via the Play Store order history. For anything paid directly through us, just email info@meltag.app.
Press, business or collaboration?
Same address: info@meltag.app. Put "press" or "business" in the subject line so it stands out.
Still stuck?
If your question isn't here, just write to us and describe what's happening. There's no wrong way to ask.